Terms and conditions

AUDIORIVER 2027 EVENT REGULATIONS
Łódzkie Błonia, ul. Konstantynowska, Łódź
9–11 July 2027

I. GENERAL PROVISIONS

  1. These regulations (hereinafter referred to as the “Event Regulations”) have been issued pursuant to the Act of 20 March 2009 on the Safety of Mass Events, published in the Journal of Laws of 2009, No. 62, item 504, as amended (hereinafter referred to as the “Act”), and other legislation whose provisions directly affect the organisation and conduct of the Event.
  2. These Regulations are issued by the organiser of the event named “Audioriver”, which will take place on 9–11 July 2027 at Łódzkie Błonia, ul. Konstantynowska, Łódź (hereinafter referred to as the “Event”). The organiser of the Event is Audioriver sp. z o.o., ul. Mickiewicza 62, 01-650 Warsaw, correspondence address: ul. Mickiewicza 62, 01-650 Warsaw (hereinafter referred to as the “Organiser”).
  3. These Regulations apply to all persons present at the Event Site during the Event. Every person present at the Event Site during the Event must comply with these Regulations.
  4. The purpose of these Regulations is to ensure the safety of the Event by establishing rules governing the conduct of persons attending the Event, their use of the Event Site, and their use of equipment located at the Event Site. These Regulations also govern the rights and obligations of Event Participants in connection with the purchase of a ticket, invitation or festival pass.
  5. The following terms used in these Regulations have the meanings set out below:

“Ticket”, “Invitation” and “Festival Pass” mean individual permission to enter the Event Site within the area designated by the Organiser for the public. Upon the first entry to the Event Site, the control stub will be removed from the Ticket, Invitation or Festival Pass, and it will be exchanged for a wristband allowing the holder to leave and re-enter the mass event site an unlimited number of times. This applies to Tickets, Festival Passes and Invitations.

“Security and Information Staff” mean, among others, employees of a personal or property protection agency appointed by the Organiser to ensure the safety of persons attending the Event, including checking Participants’ entitlement to enter the Event Site. Members of the Security and Information Staff carry visibly displayed identification badges containing the issuer’s name, an identification number, a photograph of the holder’s face, the expiry date, and the issuer’s stamp and signature.

“Event Site” means the enclosed area where the Event is held, or another location to which the Event may be moved for important reasons and which will be announced publicly before the Event.

“Event Participant” means a person attending the Event on the basis of a valid Ticket, Festival Pass or Invitation exchanged for a wristband. An Event Participant may be an adult or a person specified in Section III, paragraph 5 of these Regulations: persons under 16 years of age and persons aged 16–18. Every person entering the Event Site must have their own Ticket, Festival Pass or Invitation and wear a wristband on their wrist.

II. TICKET SALES

  1. Tickets are sold:
  • online at www.ebilet.pl;
  • at authorised eBilet sales outlets throughout Poland;
  • in Łódź during the Event, at entrances to the Event Site, provided that all tickets have not already sold out.
  1. Tickets may only be sold at the price printed on the Ticket. Reselling Tickets at a price higher than the price printed on the Ticket is prohibited. Reselling Tickets through auctions, bidding processes or competitions, and reselling Tickets for profit outside authorised sales outlets, etc., is prohibited.
  2. The Organiser informs Participants that, pursuant to Article 133 of the Act of 20 May 1971 — the Code of Petty Offences:

“Anyone who purchases admission tickets to artistic, entertainment or sporting events with the intention of reselling them for profit, or who sells such tickets for profit, is liable to detention, restriction of liberty or a fine. Attempts, incitement and aiding and abetting are punishable.”

  1. The Organiser warns that presenting a counterfeit Ticket will result in the Event Participant being refused entry to the Event.
  2. Only a person holding an original Ticket, Festival Pass or Invitation and an original wristband obtained in accordance with these Regulations is entitled to enter the Event Site. Destruction of the Ticket, Festival Pass, Invitation or wristband invalidates it and results in the loss of the right to enter the Event Site.
  3. Tickets, Festival Passes, Invitations and wristbands obtained in breach of these Regulations may be invalidated by the Organiser without entitlement to a refund.

III. ENTRY TO THE EVENT SITE

  1. Entry to the Event Site is permitted to persons holding Tickets, Festival Passes or Invitations, from which the control stub will be removed before entry. Participants will then receive a wristband.
  2. The wristband will be 19 mm wide. The wristband design is determined by the Organiser. Participants must wear the wristband on their wrist at the Event Site in a way that allows quick identification of the Event Participant. A wristband may only be used by one person; transferring it to another person is prohibited. Damage, breakage, loss or theft of a wristband invalidates it.
  3. The Organiser may refuse entry to the Event or permission to remain at the Event to persons:
    a) who do not have a Ticket, Festival Pass or Invitation together with a wristband worn on their wrist;
    b) who are visibly under the influence of alcohol, intoxicants, psychotropic substances or other substances with similar effects;
    c) who possess weapons or other objects, materials, products, drinks, agents or substances referred to in Section IV, paragraph 8 of these Regulations;
    d) who display any form of violence or discrimination, behave provocatively or in an uncivil manner, or otherwise pose a threat to the safety or order of the Event;
    e) who wear sportswear or dangerous clothing, including tracksuit trousers or tops, or footwear with metal toe caps;
    f) who possess whistles, horns or other noisy gadgets;
    g) whose appearance prevents their identification;
    h) who possess plastic or glass containers, cans, etc., or other dangerous objects;
    j) who do not have an identity document: an identity card, driving licence or passport.

Security and Information Staff are responsible for determining whether objects are dangerous.

  1. Entry to the Event Site is permitted to persons holding the appropriate Ticket, Festival Pass or Invitation together with a wristband issued by the Organiser.
  2. Only persons who are at least 18 years old on the day of the Event may enter the Event Site, subject to the following exceptions:
  • Children up to the age of 10 must have a valid Ticket, Invitation or Festival Pass, together with a wristband worn on their wrist, and must be accompanied by a parent or legal guardian to enter the festival site.
  • Persons over the age of 10 but under the age of 16 must have a valid Ticket, Invitation or Festival Pass, together with a wristband worn on their wrist, and must be accompanied by an adult. They attend solely under the responsibility of the adult caring for them.
  • Persons aged 16–18 must bring the following documents to enter the festival site:
  • a valid Ticket, Invitation or Festival Pass together with a wristband;
  • an identity document: an identity card, driving licence or passport;
  • a photocopy of a parent’s identity document: an identity card, driving licence or passport;
  • signed parental consent for the child to attend the Event.

School and student cards are not identity documents and will not be accepted at the gates.

  • Children up to the age of 10 accompanied by their parents are entitled to free entry to the Event Site on 11 July 2027 between 11:00 and 23:59, limited to 500 persons. Once the allocation of 500 free tickets has been exhausted, children up to the age of 10 must have a valid Ticket, Invitation or Festival Pass, together with a wristband worn on their wrist, and must be accompanied by a parent or legal guardian to enter the festival site.
  1. If, at the time of the Event, regulations imposing specific restrictions, requirements or prohibitions on organisers of cultural and entertainment events during the SARS-CoV-2 epidemic in Poland are in force throughout the Republic of Poland or in a specified part of its territory, the Organiser stipulates that entry to the Event will be governed by the regulations established by the competent state administration authorities.

IV. ORGANISATIONAL AND CONDUCT RULES AT THE EVENT SITE

  1. The Organiser designates areas that are not accessible to the public, including stages and their backstage areas, front-of-house control positions, information towers, the Orange mast, lighting masts, the technical storage area, dressing rooms, catering service areas, and other areas identified by members of the Security and Information Staff.
  2. Food and drink outlets will be located at the Event Site.
  3. The Organiser ensures the safety of persons present at the Event and maintains order during the Event through, among other measures:
    a) Security and Information Staff identifiable by elements of their clothing;
    b) the appointment of a safety manager who directs the Security and Information Staff and organises their work;
    c) the provision of medical assistance and sanitary facilities.
  4. Event Participants and all other persons present at the Event Site must follow the instructions of the Security and Information Staff, including the safety manager. Refusal to follow such instructions may only be justified where the instructions conflict with generally applicable law.
  5. Persons under 16 years of age attend the Event solely under the responsibility of the persons caring for them.
  6. Event Participants and all other persons present at the Event Site must behave in a manner that does not endanger the safety of others attending the Event and, in particular, must comply with these Regulations. Damaging vegetation, littering, damaging signs and information boards, advertising displays, facilities or equipment located at the Event Site, etc., is prohibited. Participants must use sanitary facilities only for their intended purpose.
  7. All persons present at the Event Site must carry a valid Ticket, Festival Pass or Invitation and wear an undamaged wristband on their wrist.
  8. Bringing the following items into the Event or possessing them during the Event is prohibited:
  • weapons or other dangerous objects;
  • explosives;
  • pyrotechnic products;
  • materials posing a fire hazard;
  • alcoholic and non-alcoholic drinks;
  • food;
  • umbrellas;
  • selfie sticks;
  • drones;
  • intoxicants or psychotropic substances;
  • professional cameras and video cameras. Only mobile phone cameras, with no restriction on the number of megapixels, compact cameras, typically equipped with a non-interchangeable fixed-focal-length or zoom lens, and GoPro-type cameras without additional lenses or attachments are permitted.

An exception applies to the possession of non-alcoholic drinks, alcoholic drinks with an alcohol content of up to 3.5%, and food purchased at the Event Site.

In addition, bringing dogs or other animals into the Event Site and conducting any commercial or other profit-making activity at the Event Site without the Organiser’s authorisation is prohibited. The use of drones at or above the festival site is also prohibited.

  1. Security and Information Staff carrying visibly displayed identification badges are authorised under the Act to:
    a) check and establish persons’ entitlement to attend the Event and, where such entitlement is lacking, require them to leave the Event;
    b) check identity documents to establish a person’s identity;
    c) inspect the contents of persons’ luggage and clothing where there is a suspicion that they are bringing in or possessing items referred to in Section IV, paragraph 8 of these Regulations;
    d) issue instructions to persons disturbing public order or behaving contrary to the mass event regulations and, if those instructions are not followed, require them to leave the Event;
    e) apprehend persons posing a direct threat to the persons or property entrusted to their protection, and persons committing prohibited acts, for immediate handover to the Police.
  2. Security and Information Staff must remove from the Event Site persons whose behaviour disturbs public order or breaches these Regulations.
  3. Depending on potential risks and needs, members of the Security and Information Staff may be equipped with, among other items:
  • handheld metal detectors;
  • samples of Tickets, Festival Passes, Invitations and wristbands;
  • torches;
  • communication equipment;
  • other necessary and legally permitted personal protective equipment.

Security Staff may additionally be equipped with legally permitted means of direct coercion.

  1. A member of the Security and Information Staff establishes a person’s right to remain at the Event by checking whether the person has a valid Ticket, Festival Pass, Invitation or wristband and comparing the item presented against the relevant sample.
  2. Where an inspection of luggage or clothing reveals items whose entry into or possession at the Event is prohibited, a member of the Security and Information Staff will refuse entry to the person possessing those items or remove that person from the Event Site.
  3. Where an inspection of luggage or clothing reveals weapons or other dangerous objects, alcoholic drinks, explosives, pyrotechnic materials, materials posing a fire hazard, intoxicants or psychotropic substances, a member of the Security and Information Staff will apprehend the person possessing those items. After taking possession of the items, the staff member will draw up a record of the action and hand the person over to the Police together with the seized items.
  4. Persons who, in accordance with these Regulations or the Act, are refused entry to the Event or permission to remain at it are not entitled to a refund of the Ticket price or to any other claims.
  5. Equipment used to operate the Event and located at the Event Site includes:
  • sound equipment;
  • lighting equipment;
  • food and drink outlets and their equipment;
  • barriers, including protective barriers;
  • portable toilets.
  1. The Organiser does not provide a storage or deposit facility.
  2. The Organiser ensures fire safety by making sure that:
    a) event personnel and Security and Information Staff know the locations of portable firefighting equipment and hydrants, and the procedures to follow in the event of a fire;
    b) Security and Information Staff are trained in evacuation procedures, alerting the fire service, using portable firefighting equipment and providing first aid.
  3. The Event Site includes areas that are not accessible to the public, as specified in Section IV, paragraph 1, where access by Event Participants is restricted. Security and Information Staff or the Organiser verify permission to enter these areas.
  4. Payments at the Event Site may be made exclusively using payment cards, electronic devices with contactless technology, or Audioriver prepaid cards. The terms and conditions for using Audioriver prepaid cards are available at www.audioriver.pl/regulaminkartprepaid and at the customer service point at the Event Site.

V. RIGHTS AND OBLIGATIONS OF EVENT PARTICIPANTS

  1. Purchased Tickets cannot be exchanged or refunded. The Organiser reserves the right to cancel the Event without prior notice. The Organiser will not be obliged to provide any compensation or damages to the Ticket holder other than a refund of the price printed on the Ticket for the cancelled Event.
  2. The Organiser reserves the right to make changes to the conduct of the Event for justified reasons, such as Force Majeure, and to change the artistic programme and schedule without prior consultation or compensation.
  3. Event Participants and other persons present at the Event Site may be continuously exposed to sound levels that can cause hearing damage. Event Participants attend at their own risk. Pregnant women are particularly at risk.
  4. The Organiser records the Event for documentation and promotional/advertising purposes relating to the Event, other projects of the Organiser, and the Event’s sponsors. Images of persons present at the Event Site may be recorded and subsequently disseminated for documentation, reporting, advertising and promotional purposes.

VI. COMPLAINTS

  1. All complaints may be submitted in writing no later than 14 days after the end of the Event to the following correspondence address of the Organiser: Audioriver sp. z o.o., ul. Mickiewicza 62, 01-650 Warsaw.

VII. PENAL PROVISIONS ARISING FROM THE ACT OF 20 MARCH 2009 ON THE SAFETY OF MASS EVENTS, JOURNAL OF LAWS OF 2023, ITEM 616

  1. Anyone who fails to comply with an instruction issued under the Act by Security or Information Staff is liable to a fine of no less than PLN 2,000.
    The same penalty applies to anyone who, during a mass event, remains in an area not intended for the public.
  2. Anyone who fails to comply with an instruction issued by the Police or Military Police at the location of and during a mass event is liable to a fine of no less than PLN 2,000.
  3. Anyone who brings alcoholic drinks into or possesses alcoholic drinks at a mass event is liable to restriction of liberty or a fine of no less than PLN 2,000.
  4. Anyone who, despite being obliged to do so, fails to provide information concerning the safety of a mass event, or provides false information in this regard, is liable to restriction of liberty or a fine of no less than PLN 2,000.
  5. Anyone who brings into or possesses at a mass event weapons within the meaning of the Act of 21 May 1999 on Weapons and Ammunition (Journal of Laws of 2004, No. 52, item 525, as amended6)), pyrotechnic products, materials posing a fire hazard, other dangerous objects or explosives is liable to a fine of no fewer than 180 daily units, restriction of liberty, or imprisonment for between 3 months and 5 years.
  6. Anyone who, during a mass event, forcibly enters a venue or an area where the mass event is being held, or fails to leave such a place despite being requested to do so by an authorised person, is liable to a fine, restriction of liberty, or imprisonment for up to one year.
  7. The court may order the forfeiture of the objects referred to in paragraph 6, even if they are not owned by the offender.
  8. Anyone who, during a mass event, throws an object that may endanger the life, health or safety of persons present at the site or venue where the mass event is being held, or otherwise disrupts the event in an equally dangerous manner, is liable to a fine of no fewer than 120 daily units, restriction of liberty, or imprisonment for up to 2 years.
  9. The penalty referred to in paragraph 8 also applies to anyone who, at the location of and during a mass event, violates the bodily integrity of a member of the Security or Information Staff.
  10. If an offender committing the acts specified in paragraphs 8–9 uses an item of clothing or another object to cover their face in order to prevent or hinder identification, they are liable to a fine of no fewer than 240 daily units, restriction of liberty, or imprisonment for between 3 months and 5 years.

VIII. FINAL PROVISIONS

  1. All rights to the Event’s name and logo are reserved to the Organiser. Official programmes and merchandise relating to the Event will be sold exclusively at the Event Site or at sales outlets authorised by the Organiser.
  2. Only the Organiser may grant Event sponsor status.
  3. The Organiser is not liable for the consequences of Force Majeure. Force Majeure means an event beyond the Organiser’s control that makes the performance of obligations impossible, or that may be regarded as making such performance impossible in the circumstances. Force Majeure includes, in particular: weather conditions, including heavy rainfall and strong winds preventing stage assembly in accordance with occupational health and safety regulations; failures or disruptions affecting equipment supplying electricity, heat or light; acts of war; or actions by state or local government authorities concerning the formulation of policies, laws and regulations that affect the performance of obligations.
  4. These Regulations are available:
  • on the website www.audioriver.pl;
  • in front of the designated entrances to the Event Site;
  • at the Organiser’s address: ul. Mickiewicza 62, 01-650 Warsaw.
  1. Correspondence to the Organiser must be sent in writing by registered post to the address specified in Section VI, paragraph 1.
  2. Security Staff may issue their own safety and fire protection instructions in accordance with applicable law.
  3. Matters not governed by these Regulations are subject to the provisions of the Act and the Civil Code.
  4. These Regulations enter into force on 9 July 2027.

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